If you would like to return your Clipinhair™ Extensions you must contact us, within 7 days of receiving your extensions, about your intent to return them. You will then be required to return the unopened and unused hair to us. We cannot refund or exchange any hair that has been opened due to quality and hygiene reasons, so be 100% sure before opening the packet! We will only be able to replace the extensions once we have received them and verified that the security seal has not been tampered with. Please note that all delivery fees will be deducted from the purchase price for all refunds.
Clipinhair™ Extensions is a serious hygiene sensitive product, and will not be refunded or exchanged if the quality seal (pink heart) has been broken or the hair extensions have been taken out of the packaging. You will only be able to return the hair extensions if they have not been removed from the original packaging and and the quality seal has not been broken. Any evidence of tampering with the quality seal or other parts of the packaging will result with you being unable to return your hair extensions for a refund or exchange. We will only be able to replace the extensions once we have received them and verified that they have not been tampered with.
Any manufacture defects must be brought to our attention within 7 calendar days of purchase and returned for replacement. We will only send out your new set once we receive the original one back and can confirm that the defects to the hair are manufacturing faults and not the result of mistreatment.
If you choose to dye your Clipinhair™ Extensions, it is done at your own risk and is not recommended. Rather make sure you choose the correct colour. If you choose to cut your extensions we cannot accept them back as a return or exchange. We will NOT refund products that have been altered with in any way.
Should you wish to exchange your Clipinhair™ Extensions for a different colour you need to contact us within 7 calendar days from purchase, and return the hair unopened and untampered with. We will only send out your new set once we receive the original one back and can confirm the package hasn’t been opened.
The cost of returning the product will be for your own expense, and we highly recommend that you track the parcel. You must contact us within 7 days of receiving your extensions and inform us about your intent to return the extensions. You will need to return the extensions to us before we refund or replace your set of extensions.